Passport Status & Tracking

DGIP Passport Tracking Not Working? Fix Errors

Quick answer: Most passport "tracking errors" come from using a channel that doesn't exist. Inside Pakistan, DGIP offers no public online tracker: updates come by SMS from 9988 to the number given at data entry, and questions go to the helpline, 051-111-344-777. Below are fixes for the five problems applicants report most, with the official route for each.

Written by M. Junaid Masood · Updated 9 October 2026

passportstatus.pk is an independent guide, not affiliated with the Government of Pakistan, DGIP or NADRA. We can't see or change your application. Always confirm with dgip.gov.pk.

Problem 1: No SMS from 9988

Cause → fix

Cause: no valid mobile number was recorded at data entry, or the SIM is off. Fix: check the signed data-entry form, then call the helpline with your token and CNIC. See how 9988 alerts work.

Problem 2: A website says "no record found"

Cause → fix

Cause: unofficial "passport tracker" sites can't see DGIP records. Fix: stop using them and use the helpline. Some missions abroad do run official trackers. Frankfurt's, for example, shows only passports ready to deliver, so "No record found" there means still in process or already delivered.

Problem 3: The helpline is busy or closed

Cause → fix

Cause: the helpline runs Monday to Friday, 8:30–16:30. Fix: call within those hours, email [email protected] with your token and CNIC, or visit your passport office (08:00–16:00, Monday to Friday).

Problem 4: Status hasn't changed for weeks

Cause → fix

Cause: a deferral (missing documents, a minor's unattested form) or a referral to a security agency for verification. Fix: compare against DGIP's issue times (21 working days Normal, 5 Urgent, 2 Fast Track) and contact your office if you're past them. See what each situation means.

Problem 5: No answer after several attempts

Cause → fix

Cause: the issue needs escalation. Fix: DGIP lists the Pakistan Citizen Portal, its e-Kachehri sessions, and the Grievance Commissioner / Wafaqi Mohtasib as complaint routes.

Frequently Asked Questions

Is there an official DGIP tracking portal for passport office applications?

DGIP's process page lists SMS 9988 and the helpline for tracking dispatched passports, and no public online lookup. Online renewal applicants get updates by registered email.

What should I have ready before I call?

Your token number, your CNIC (or the child's CRC), the office where you applied and the date you applied.

I lost my token. Can I still get help?

Yes. Use your CNIC with the helpline or at your passport office. See options when the token is lost.

Sources

Official sources checked 9 October 2026.