Passport Status & Tracking
DGIP Tracking Portal Not Working? Troubleshoot Passport Status Errors
passportstatus.pk is an independent, privately run informational resource — not affiliated with the Government of Pakistan or DGIP. For persistent technical issues, contact DGIP directly; see dgip.gov.pk.
Why Tracking Errors Happen
The DGIP tracking portal pulls live data from an internal application database, and there's a short lag between when your biometric visit is recorded and when that record becomes queryable online. Combine that with the possibility of a mistyped digit, and the majority of "errors" applicants encounter are timing or input issues rather than genuine system failures.
Common Errors and What to Do
"Status Not Available"
Wait 24–48 hours after your biometric visit before re-checking; this is the most common cause for very recent applications.
"Invalid Token Number"
Re-read your slip carefully — ambiguous characters (0/O, 1/I, 6/8) are a frequent source of transcription mistakes.
Page Won't Load
Usually a temporary server or browser issue — try a different browser, clear cache, or retry after some time.
"No Record Found" for CNIC
Confirm you're using the CNIC the application was actually filed under, especially for family applications.
Step-by-Step Troubleshooting Order
Work through these checks in order before concluding something is genuinely wrong:
First, re-verify the digits you entered against your original slip or CNIC. Second, confirm at least 24–48 hours have passed since your biometric appointment. Third, try an alternate tracking method — if token number fails, try CNIC, or use SMS tracking to 9988 as a cross-check. Fourth, try a different browser or device, since some older browsers can mishandle DGIP's portal. Only after these steps should you treat it as a genuine system issue and consider contacting DGIP or visiting your Regional Passport Office directly.
When to Actually Contact DGIP or Visit an Office
If your status has genuinely shown "not available" for well beyond 48 hours after biometric capture, or an error persists across multiple tracking methods and devices, it's reasonable to escalate — either through DGIP's official contact channels or in person at the Regional Passport Office where you applied. See our DGIP contact guide for details.
Frequently Asked Questions
Usually because the application hasn't yet synced into the tracking database, or the token/CNIC was entered incorrectly. Wait a day or two and double-check the digits.
This is typically a temporary server or browser-side issue. Try a different browser or retry later before assuming anything is wrong with your application.
No — mistyping a tracking number only affects your ability to look up the status; it has no effect on the underlying application itself.
Related
Not sure what your current status message means? See status message meanings. Want to try a different tracking method? See CNIC tracking or SMS tracking.